• Unopened, unused products returned for credit: In most cases we will refund your money (less shipping and up to 15% restocking fee) within 30 days of purchase date on most products.
  
  To returned factory-sealed items, obtain an RMA number (see below) and return using RMA and return address we provide with that RMA.
  
  If an item is not complete and resalable, the return will not be accepted and a handling fee will be charged. Some manufacturers will not accept returns for any reason at all.



• Unopened, unused products returned for replacement with another item: Replacements will be treated as a new order.
  
  Follow above instructions for returning unopened, unused products.
  
  Your new order will be processed, credit card billed and product shipped immediately.
  
  Credit for the returned item will be issued upon receipt and inspection.



• Replacement defective product:
  • We will replace most defective items within 30 days of invoice date (after 30 days, submit defective claim directly to the manufacturer with your manufacturer warranty).
  • Returns for replacement must include all product and literature in original packaging and must be accompanied by a return authorization number.
  • Immediate shipment: We will ship a replacement immediately, charging your credit card for the replacement. A credit will be issued upon confiRMAtion that the defective product has been returned, this may be up to 20 business days after the item is actually returned.
  • delayed shipment: upon receipt and inspection of the defective return and credit from our distributor, we will ship your replacement item.
  • if our distributor determines the item is not defective, the return will not be accepted and a handling fee will be charged.
  
  
  
• defective product returned for credit:
  • we will issue a credit for most defective items within 30 days of invoice date.
  • Returns for credit must include all product and literature in original packaging and must be accompanied by a return authorization number.
  • We will issue a credit (less shipping and 15% return fee) upon receipt and inspection of the doa product.
  • If an item is not defective, the return will not be accepted and a handling fee will be charged.



• Nondefective items that have been opened or have a broken seal may be returned for credit or replacement at our supplier's or the manufacturer's discretion. We will attempt to get return authorization for opened, nondefective products but cannot guarantee they will be accepted. We are not liable if you order the wrong product or if the product does not perform up to expectations. We do our best to provide complete, accurate descriptions about all items we sell. In addition, we provide the manufacturers part number in brackets at the end of the product title. To ensure that you are ordering the correct item, call the manufacturer or check their web sites for compatibility and technical information. Since product specifications change often, any uncertainties should be addressed before a purchase is made. Manufacturers will generally not allow opened, non-defective items to be returned for credit or exchange. If a return authorization is provided, a 15% restocking fee will be charged and shipping is nonrefundable.

Notes and exceptions:

• In some cases, a manufacturer's return policy will supersede ours. In these cases, you must handle any defective replacements or returns directly with the manufacturer. For example, there are no returns accepted on any Xerox or Ibm products.
• if there is a price adjustment between the date of the order and the date the RMA is issued, the lower of the two prices will apply as refund.
• Leep all packing material and literature in the event a return is necessary
• Credit will not be given on printers, fax machines, build-to-order items, and special orders for any reason. However, exchanges may be allowed if requested within 30 days of the invoice date.
• Please remove all installed ink or toner cartridges prior to repackaging your printer for return. Cartridges left installed during shipping can seriously damage the printer, in which case credit cannot be given. Contain these removed cartridges in either their original packing or a securable plastic bag.
• Return the product within 20 calendar days after receiving the RMA # to receive credit.
• Obtaining an RMA does not guarantee credit. Read above policy to make sure your return falls under these guidelines.
• Any product returned to us without an RMA number becomes the property of Lone Star PC Sound and Lone Star PC Sound is not obligated to provide a refund or replacement for such returned product.
• Individuals who refuse delivery on shipments will be charged a 15% restocking fee and shipping is nonrefundable.